Solutions you can offer your customers to get them through the winter

by | Jan 8, 2020

Solutions you can offer your customers to get them through the winter


As heating engineers and installers, we know winter is the busiest time of year when it comes to residential and commercial boilers. People aren’t expecting the sudden breakdowns the icy weather brings. So we get called out in wind, hail, sleet, and snow to get people’s homes back up and running. 

It might keep business tiding over, but there are ways to help your customers before they get into trouble with their heating. And the best part is this can still be great news for your business. 

Boiler cover plans

Most boiler breakdowns (over 15%) happen in January. As winter gets into full swing, we’re expecting the number of call-outs to rise. Most residents with broken-down boilers are taken by surprise. But offering a boiler cover plan can help them avoid surprise high repair fees in the winter. It’s like Netflix for their boiler.

Boiler cover plans require a monthly payment from clients ensuring full coverage on their boiler all year round. You can create a tiered pricing plan including services such as emergency call-outs, checkups, and maintenance, or create them bespoke for each client. This means clients can benefit from annual check-ups to pre-empt any sudden breakdowns for an affordable monthly price. 

This gives your business a steady income to focus on bringing value to your clients. You won’t have to wait for late payments from clients struggling to pay large bulk sums as they can spread the costs out. And they’ll get a better service in exchange. 

Educate your customers

One of the main reasons people’s boilers break down in January is because of frozen condensate in their pipes. If clients knew this, it would cut down on the number of call-outs we get each winter as customers will know how to prevent and fix the problem. 

This isn’t only the case for condensate. General knowledge on boiler and heating maintenance, repair, and installation is concentrated among professionals. Customers aren’t always aware they can easily fix minor problems on their own, saving them money. 

Most customers probably don’t realise they can prevent problems in the first place. If you ever go on any call-outs, pass on some tips like telling them to turn their taps on to keep water flowing through the pipes. Or, in the case of frozen condensate, let them know they can insulate their pipes to stop any potential freezes.

These solutions are a win-win for you and your customers. They can save your clients thousands while helping you improve the value of your service and increase your revenue. But, this winter, one of the easiest and most effective things you can do to help clients is use condensate pipe insulation that looks great, lasts for a long time, and works well. 

Condensate Pro offers a range of connections and pipes that come pre-insulated to create a simple, quick, and professional installation process. With UV- and weather-resistance, they’ll look amazing for longer, helping you give your clients the ultimate service. Take a look at our products via our website.

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