Your Questions Answered

All the questions we have been asked for Heating  Installers / Homeowners / Landlords / Councils / Housing association

If you have a question that’s not on here at the bottom of the questions there is contact us 

send in your question  and we will answer and add it to the list

What is the difference between Condensate Pro and Class O insulation

 

Condensate Pro has been made solely for external condensate protection

Our unique coating on the insulation and fittings has been specially tested to be weather and UV Proof 

Condensate Pro looks quality on all homes or properties and is something a professional can be proud to fit to protect their customers when winter comes and the temperatures drop

Would you recommend your products for DIY

No, as your condensate is connected to you boiler and so should only be installed and serviced by a skilled professional

External condensates need to be insulated and sealed correctly to provide maximum protection, so ask your heating professional to make sure your condensate is protected to the correct standards ( BS 6798 and Manufacturer’s instructions)

Many thousands of boilers stopped working due to frozen condensates that either did not have insulation on or what was on was not to the correct standards

If you need help finding a professional in your area please send us your information in the ‘contact us’ section on the page below

 

 

Does Condensate Pro Insulation have the 32mm waste pipe included

No, The reason is if you have a 32mm pipe longer then 1 metre (example 2.2m) you would have to use more pipe connections to join

This way just cut your 32mm pipe to length, add the insulation on and seal the joints with Condesnate Pro Bond and Seal

 

 

what do i need for every job

Condensate Pro Has three products for every scenario

Condensate Pro connection kit  that gas everything in one box  for connecting  & sealing to the wall to the wall   ( thee will also be enough bond and seal for sealing all the joints on the insulation used

Condensate pro Insulation with 3 x 1 m length to extend from the connection to the termination drain

Condensate pro Termination Kit which was specially made to help with soil pipe installation and also use for a ready-made offset

 

have a look at the  video or all the how to videos in the Learning centre tab

 

 

what do we need the Grinder head for

we have tried to think of every job/scenario a professional will find and give them all  products and tools to solve each on

id there is a stone wall or uneven surface like rendered or pebble-dashed wall then fitting the Pipesnug would be impossible to get a quality fit !!!

so we made the Condensate pro grider Head to solve that problem

Take a look at the video or the how-to video in the learning centre tab

 

 

 

 

what do i need for every job

Condensate Pro Has three products for every scenario 

Condensate Pro connection kit  that gas everything in one box  for connecting  & sealing to the wall to the wall   ( thee will also be enough bond and seal for sealing all the joints on the insulation used 

Condensate pro Insulation with 3 x 1 m length to extend from the connection to the termination drain 

Condensate pro Termination Kit which was specially made to help with soil pipe installation and also use for a ready-made offset 

 

have a look at the attached video or all the howto videos in the Learning centre tab 

 

 

As a home owner / Landlord or property owner what do i need to look for to make sure my boiler is protected

 

your boiler will have a small plastic pipe coming from the bottom

if you follow that pipe and it goes through the wall to the outside, is the pipe fully insulated and has no gaps or joints open where it can freeze

if the pipe runs to another waste pipe internally like under a  sink or washing machine waste  that then goes outside check as above that it is insulated correctly 

also, look at the question of connecting condensate pipes to other waste pipes like under sinks and washing machines 

Have a look at the video to help you as all these condensates have not been installed correctly outside  or contact us and we can help