Your Questions Answered

All the questions we have been asked for Heating  Installers / Homeowners / Landlords / Councils / Housing association

If you have a question that’s not on here at the bottom of the questions there is contact us 

send in your question  and we will answer and add it to the list

what is the difference between condensate pro and Class O insulation

Condensate pro Has been made solely for external condensate protection

Our unique  coating on the insulation and fitting  has been specially  tested  to be weather And UV resistant

Our main focus was to provide products and tools to help professional provide the best protection with kits that can help them fit fast as the weather not always on the professional’s side   

condensate pro  looks quality on all  homes or property  and something a proficient can be proud to fit to protect their customers when winter comes and the temperatures drop 

 

what is the difference between condensate pro and Class O insulation

Condensate pro Has been made solely for external condensate protection

Our unique  coating on the insulation and fitting  has been specially  tested  to be weather And UV resistant

Our main focus was to provide products and tools to help professional provide the best protection with kits that can help them fit fast as the weather not always on the professional’s side   

condensate pro  looks quality on all  homes or property  and something a proficient can be proud to fit to protect their customers when winter comes and the temperatures drop 

 

Would you recommend you products for DIY

No, as your condensate is connected to you boiler and so should only be installed and serviced by a skilled processional 

External condensate  needs to be  Insulated and seal  correctly to  provide maximum protection so ask you heating professional to make sure your condensate is protected  to the correct standards ( BS6798 and Manufactures installation instructions 

many thousands of stopped working due to frozen condensate that either did not have insulation on or what was on was not the correct standards 

if you need help finding a professional in your area please  send us your information in the contact us on this page below all the questions or on the contact us on the tab 

 

 

Dose theCondensate pro Insulation have the 32mm pipe included

 

No 

the reason is if you have a 32mm  pipe  longer then 1meater ( example 2.2m ) you would have to use more pipe connections to join 

this way just cut you 32.. pip to length and add the insulation on and sealing the joints with Condesnate Pro Bond and seal 

 

what do i need for every job

Condensate Pro Has three products for every scenario

Condensate Pro connection kit  that gas everything in one box  for connecting  & sealing to the wall to the wall   ( thee will also be enough bond and seal for sealing all the joints on the insulation used

Condensate pro Insulation with 3 x 1 m length to extend from the connection to the termination drain

Condensate pro Termination Kit which was specially made to help with soil pipe installation and also use for a ready-made offset

 

have a look at the  video or all the how to videos in the Learning centre tab

 

 

what do we need the Grinder head for

we have tried to think of every job/scenario a professional will find and give them all  products and tools to solve each on 

id there is a stone wall or uneven surface like rendered or pebble-dashed wall then fitting the Pipesnug would be impossible to get a quality fit !!!

so we made the Condensate pro grider Head to solve that problem 

Take a look at the video or the how-to video in the learning centre tab 

 

 

 

 

what do i need for every job

Condensate Pro Has three products for every scenario 

Condensate Pro connection kit  that gas everything in one box  for connecting  & sealing to the wall to the wall   ( thee will also be enough bond and seal for sealing all the joints on the insulation used 

Condensate pro Insulation with 3 x 1 m length to extend from the connection to the termination drain 

Condensate pro Termination Kit which was specially made to help with soil pipe installation and also use for a ready-made offset 

 

have a look at the attached video or all the howto videos in the Learning centre tab 

 

 

As a home owner / Landlord or property owner what do i need to look for to make sure my boiler is protected

 

your boiler will have a small plastic pipe coming from the bottom

if you follow that pipe and it goes through the wall to the outside, is the pipe fully insulated and has no gaps or joints open where it can freeze

if the pipe runs to another waste pipe internally like under a  sink or washing machine waste  that then goes outside check as above that it is insulated correctly 

also, look at the question of connecting condensate pipes to other waste pipes like under sinks and washing machines 

Have a look at the video to help you as all these condensates have not been installed correctly outside  or contact us and we can help