Returns Policy

Orders are sent via carrier, who deliver in 1-3 working days

Delivery charges depend on order and area, there will be free delivery on your purchases and area to be delivered

Payment is to be made by credit card through worldpay, Please ask any questions before you buy, we are happy and here to help. For orders that are cancelled or returned we will charge an 10% restocking and admin fee of the item price and we will not refund the cost of the original shipping.  The return service used by you must cover the value of the contents, if not and the item goes missing you will only be able to claim the cover of service sent. We will not refund you the difference.

 If you receive a defective item please contact us immediately . Postage will be covered by us. If an issue arises with non-delivery please note it takes 15 working days before a claim can be made, claims will be resolved as quickly as possible. You will receive a full refund or replacement product. Packaging may differ from those pictured.

Orders will be dispatched within 3 working days; you will be notified of order dispatch via email so please include your email address with your order. Delivery addresses cannot be changed after payment has been made. Items will be sent to address in the order process or your account address. if your items are damaged on delivery please advise Carrier and sign as damaged, also please take a photo and contact us on info@condensatepro.co.uk  supply all info and photos  . By purchasing from our website you are agreeing to the terms and conditions outlined. If you have any doubts you should contact us before purchasing.